Returns

We hope you are happy with your purchase; however we will accept returns within 28 days of the receipt of your order, should you wish for an exchange or refund.


Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.


Please note:
  • All returns must be registered within 28 days of receiving your order
  • Returns from multiple orders cannot be combined
  • Any returns received in unsaleable condition will not be refunded and returned to the customer
  • Any unauthorised order returned to the warehouse will be returned to the customer
  • If you have received a damaged or faulty item please contact our Client Experience team before returning

    • Refunds:
    Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded